Last updated: 1 September 2025
1. Introduction
AO Design t/a Salubrious is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or purchase products from us.
By using our website, you agree to the terms of this Privacy Policy.
2. Who We Are
Business Name: AO Design t/a Salubrious
Website: salubrious.co.za
Contact Email: pure@salubrious.co.za
Data Responsible Person (Information Officer): Arie Olivier
3. What Personal Information We Collect
We may collect and process the following personal information:
- Full Name
- Contact Information (email address, phone number, delivery address)
- Payment Details (via secure third-party payment processors)
- Order history and transaction details
- Browsing behavior on our site (cookies, IP address, device information)
We collect this information when you:
- Register or place an order on our website
- Contact us via email or forms
- Subscribe to our newsletter
- Interact with our website (e.g., via cookies)
4. Why We Collect Your Information
We collect and process your personal information for the following purposes:
- To process and deliver your orders
- To communicate with you regarding your purchase, delivery, or customer support
- To comply with legal and regulatory requirements
- To improve our website, products, and customer service
- To send you promotional emails (only if you’ve opted in)
5. Sharing Your Personal Information
We do not sell or rent your personal information.
We may share your data with third-party service providers only when necessary to:
- Fulfill orders (e.g., courier/delivery companies)
- Process payments (e.g., Netcash, PayFast, PayPal, or other gateways)
- Send marketing emails (e.g., Mailchimp – only if opted in)
- Manage our website infrastructure and analytics
All third-party service providers are required to comply with data protection laws and may not use your data for their own purposes.
6. Data Protection and Security
We take appropriate and reasonable technical and organisational steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Measures include:
- Secure Socket Layer (SSL) encryption
- Limited access to personal data within our organisation
- Secure third-party payment gateways
- Regular data backups
7. Your Rights Under POPIA
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
- Object to the processing of your personal data
- Lodge a complaint with the Information Regulator of South Africa
To contact the Information Regulator:
Website: www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za
8. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, tax, and regulatory obligations
- Resolve disputes or enforce our agreements
When no longer required, your data will be securely deleted or anonymised.
9. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us understand user behavior and improve functionality. You can choose to disable cookies via your browser settings, but this may affect your experience on our site.
10. Marketing Communications
You will only receive marketing emails if you have explicitly opted in (e.g., newsletter signup). You can unsubscribe at any time using the link provided in the emails or by contacting us directly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page, with the date of the last revision at the top.
12. Contact Us
If you have any questions, complaints, or requests regarding your personal data or this policy, please contact us at: pure@salubrious.co.za